Effective Date: 1-Jan-2022
Entity: ZARITY HEALTH PRIVATE LIMITED

1. Introduction

Zarity Health Private Limited (“Zarity”, “we”, or “our”) respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and services (collectively, the “Services”).

2. What Information We Collect

When you use Zarity’s app and services, we may collect the following types of information:

a. Personal Information

• Name, age, gender

• Mobile number and contact information

• Address or location (if required for care delivery)

b. Health Information

• Lab reports and diagnostic records

• Continuous Glucose Monitor (CGM) data (if linked)

• Wearable and fitness data from connected devices

• Doctor consultations, prescriptions, and progress notes

c.Device and Technical Information

• Device type, operating system, and IP address

• App usage behaviour, crash logs (for support and improvement)

We do not collect or store any financial data directly. Payments are handled via trusted third-party gateways.

3. How We Use Your Information

We use your data strictly for healthcare-related purposes, including:

• Enabling consultations with doctors and care providers

• Recommending personalised health programs

• Facilitating diagnostic test bookings and CGM integrations

• Sending reminders, updates, or care instructions

• Improving our Services, features, and user experience

In the future, we may use analytics tools (e.g., Firebase, Mixpanel) to improve performance and app functionality. If we do, only anonymised or aggregated data will be used for insights and marketing.

4. How We Share Your Information

We share your data only as needed, and only with trusted partners:

• Doctors, Nutritionists, Physiotherapists – to deliver your care

• Diagnostic and Lab Partners – for test booking and result delivery

• Technology Service Providers – for secure storage, OTP verification, and app infrastructure

• Payment Gateways – for secure billing and refunds

We do not sell your personal data to any third party.

5. Your Consent

By using our Services and submitting your information, you:

• Give Zarity permission to store, use, and share your data strictly for care delivery and service operations.

• Consent to receiving communication via SMS, WhatsApp, email, or calls related to appointments, care updates, and health engagement.

6. Data Security

We follow industry-standard protocols to protect your data from loss, misuse, unauthorised access, or disclosure. This includes:

• Encrypted storage for sensitive data

• Secure access for authorised personnel only

• Regular audits and upgrades to maintain data integrity

7. Data Retention

We retain your data for as long as it is needed to provide you services, meet legal requirements, and for legitimate business interests (e.g., continuity of care).

If you request deletion, we will erase your personal and health information unless legally obligated to retain it.

8. Your Rights

As a user, you have the right to:

• Request access to your data

• Correct or update incorrect data

• Request deletion of your data

To exercise any of these rights, email us at care@zarity.health.

9. Children’s Privacy

Our Services are intended for users aged 13 years and above. Users under 18 must use the app under the guidance of a parent or guardian. We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or app notifications. Continued use of our Services after such updates constitutes your acceptance of the revised policy.

11. Grievance Officer

As per Indian IT Rules (2021), if you have questions or concerns about our data practices, please contact:

Name: Abhimanyu Chowhan
Email: grievanceofficer@zarity.health
Address: F11, C Block, 1st Floor, Raja Aristos, Doddakammanahalli, BG Road, Bengaluru – 560076, Karnataka, India